QWhat are your operational hours

A:The operational hours are Mondays – Fridays (9.30am – 5.30pm) except on weekends and public holidays.

 

QWill I receive any order confirmation after placing my order?

A:Yes. We will send an order confirmation to you via Email after your order with a successful transaction.  Otherwise, you may log in to your account and check under your Orders.

 

QCan I schedule my delivery in advance?

A: No. The request to set a delivery date is NOT allowed. We will arrange for your order’s delivery once we get your confirmation on the payment mode. Therefore, we encourage you to adjust your expected delivery date.

 

QHow long does it take to deliver my order(s)?

A:Under normal circumstances, the ordered hamper will be ship out within 5 to 7 working days except for public holidays and weekends.

 

QHow do I track my order?

A: You may log in to your account and check under your Orders.

 

QWhy can’t I trace my order from the website?

A:Your order(s) might just pass to our delivery partner (either courier service or white glove delivery service), the tracking might take up to 24 hours to update. Please do try it again later.

 

QAbout promotions

A:Promotions will review and update accordingly. If there is a free gift promotion, it will be automatically added to the cart or if there is no free gift included in the cart means it is out of stock or the promotion ended.